FAQS
For Purchase
Is your website and company reliable? Is my payment amount safe?
(1) ITGearBest is a company that has been in the business of selling network equipment for 8 years. We have over 1000+ satisfied customers from over 100 countries worldwide.
(2) Your payment amount is safe. When you make a purchase on any of ITGearBest platforms, we ensure that your privacy, including personal and bank card information, is not compromised.
Does the price at checkout include tax? Do I need to pay additional tax?
The amount you pay at checkout does not include tax, and the general price is the EX price. You can refer to Taxs Customs Duties for details.
What kind of payment methods do you support?
We currently support Wire Transfer, PayPal
What's your Payment term?
For new clients without prior cooperation, we normally only support full payment in advance. Accepted payment methods include bank wire transfer and PayPal.
After we have completed a few orders together, we can consider offering a credit term of 7–30 days based on your subsequent order volume. Please note that your company will be required to provide the necessary corporate information for credit evaluation.
Order and support
Where do your products come from?
All our products come directly from authorized distributors or regional agents of their respective brands. ITGearBest itself is also an authorized partner of brands such as Cisco and Dell. We are committed to providing our customers with a convenient one-stop IT procurement service; all equipment is brand new and sealed, original from the brand.
Can I purchase services or renew the equipment license from a local dealer for the IT equipment I bought?
All goods can buy service from local market, because we can offer goods are smartnet free (Clean serial number).
How can I contact customer support for assistance with purchase?
You can contact our customer support team via several methods:
- Phone: Call our support hotline during business hours. +86 182 1734 0100
- Email: Send an email to our support address, and we’ll get back to you as soon as possible. via support@itgearbest.com
- Live Chat: Use the live chat feature on our website for real-time assistance.
- Whastapp: +86 18795881917
- Support Form: Fill out the support form on our website with details about your issue.
How to ship the goods?
ITGearBest cooperation with FEDEX,UPS & DHL and air shippment. Orders can be tracked by express Tracking number. Air shipment will supply the B/L.
Do you offer DDP (Door to Door) shipping?
If you do not want to clear customs yourself, or do not have customs clearance qualifications, we can also provide you with DDP (door-to-door) delivery, and you only need to wait at the delivery address.